Privacy Policy
Soffit and Siding Experts Inc. — Last updated: August 13, 2026
Soffit and Siding Experts Inc. ("we", "us", or "our") operates the website https://soffitandsidingmiami.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described in this policy.
1. Information We Collect
- Information you provide directly: when you fill out our quote request form we collect your name, email address, and details about your inquiry. When you use the chat widget on our website, we collect your name, mobile phone number, and the content of your message.
- Information collected automatically: we use cookies and analytics tools (such as Google Analytics) that collect standard technical data — browser type, device, pages visited, and approximate location — to understand how visitors use our site.
2. How We Use Your Information
- To respond to your inquiries and provide product quotes.
- To provide customer support, ticket updates, and appointment coordination.
- With your separate, express consent, to send you promotional offers and service announcements by text message.
- To improve our website, products, and services.
3. SMS / Text Messaging and Consent
SMS opt-in on this website is collected exclusively through the chat widget. By submitting your phone number through the chat widget and checking the corresponding consent box, you authorize Soffit and Siding Experts Inc. to send you text messages.
- We send two types of messages: customer care messages (responses to support requests, ticket updates, appointment coordination, and follow-up communications related to an existing inquiry) and promotional messages (special offers, discounts, event promotions, and service announcements).
- Each message type requires separate, explicit consent, collected through independent checkboxes in the chat widget. Marketing consent is never combined with transactional consent.
- Consent to receive text messages is not a condition of purchase.
- Message frequency varies. Message and data rates may apply.
- You can opt out at any time by replying STOP. Reply HELP for help, or contact us at aperez@roofingex.com or +1 (786) 718-9593.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver the messages.
4. How We Share Information
We do not sell, rent, or trade your personal information. We share information only with service providers that help us operate our website and communications (such as our website hosting provider and our CRM/messaging platform), and only to the extent necessary to provide those services. These providers are bound to use your information solely on our behalf.
5. Data Security and Retention
We use reasonable administrative and technical safeguards to protect your information. We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
6. Your Choices and Rights
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of your personal information by contacting us using the details below.
- Disable cookies through your browser settings (some site features may be affected).
7. Children's Privacy
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.
9. Contact Us
Soffit and Siding Experts Inc.
17587 Homestead Ave, Miami, FL 33157
Phone: +1 (786) 718-9593
Email: aperez@roofingex.com